Sold by: NexTalk, Inc.
Deployed on AWS
Access Contact Center - TTY Call Management Subscription
Overview
Access Contact Center demonstrates your commitment to inclusion, accessibility, and data privacy. Our TTY software provides instant, direct, and private communication with deaf and hard-of-hearing customers.
NexTalk integrates with AWS Connect to route RTT/TTY calls to your agent's queue. Allowing them to directly communicate with the caller via text on their agent desktop.
No added hardware is needed.
*Pricing does not apply for the healthcare, government, financial services verticals, or any customer with stricter privacy/information security controls. This includes any FedRAMP, private cloud, redundancy requirements; custom quote required *For private offers contact sales@nextalk.com
Highlights
- Easy to install - Platform based communication software that is easily scalable.
- Shorter call times - Queue agents to receive RTT/TTY call by routing the call via your ACD. Agents receive TTY calls on their desktop. No need for relay services.
- Direct customer interaction - Private and secure communication that enhances customer experience and reduces legal risk.
Details
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Features and programs
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/12 months |
|---|---|---|
Access Contact Center | TTY Call-management Software for call centers - 25 Users | $50,000.00 |
Dimensions summary
This listing has one pricing dimension. You buy the Access Contact Center TTY call-management software as a contract covering 25 users. The price applies to that fixed block of 25 users, so cost scales by how many user blocks you commit to. The software handles direct text-based (TTY) calls between callers and agents in a contact center. Deployment fits contact center integration, on-premise, or standalone office setups. Because pricing is a flat user-based contract, there are no separate tiers, usage add-ons, or per-minute charges to weigh within this listing.
Top-of-mind questions for buyers
A user is one agent account that handles TTY text calls. The contract covers a block of 25 such accounts. Each agent who logs in to place or receive direct text calls in the contact center uses one of those 25 seats.
Pricing applies to a fixed block of 25 users. To cover more agents, you commit to additional blocks. Cost scales by the number of 25-user blocks you buy. There are no per-minute or per-call charges within this listing to add on top.
This listing covers the Access Contact Center TTY call-management software for 25 users. It handles direct text-based calls between callers and agents. Captioning, remote interpreting, and reporting are separate platform components, not part of this TTY user-based contract.
www.nextalk.com
Helpful?
Vendor refund policy
No refunds, sales@nextalk.com
Legal
Vendor terms and conditions
Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA) .
Content disclaimer
Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.
Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
Vendor resources
Support
Vendor support
support@nextalk.com , 801-274-6001
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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