Sold by: Odea Integrations
The Odea Amazon Connect CTI Connector for GoHighLevel seamlessly integrates Amazon Connect with GoHighLevel CRM, creating a smooth, hassle-free workflow that empowers agents to work smarter, not harder.
Overview
The Odea Amazon Connect CTI Connector for GoHighLevel brings the power of Amazon Connect directly into your GoHighLevel CRM. With embedded Contact Control Panel (CCP), agents can manage all inbound and outbound calls effortlessly from a single, intuitive in-app softphone, eliminating the need to toggle between applications.
Boost efficiency with features like one-click outbound calls, easy call recording management (pause, resume, and record on-demand), and automatic call logging. All interactions are tracked for compliance and easy future reference, giving agents more time to focus on what matters.
The connector also enhances the customer experience by automatically opening customer profiles based on incoming call data. If a profile doesn't exist, agents are prompted to create one, ensuring seamless and personalized interactions every time.
Highlights
- Effortless Call & Agent Control: Seamlessly manage calls with the ability to accept, reject, pause, or resume, and quickly toggle between agent statuses like ‘Ready’, ‘Not Ready’, and ‘On Break’ for maximum flexibility and efficiency.
- Instant Customer Access & Interaction: Instantly pop up customer profiles for personalized service, initiate calls with just one click, and perform advanced searches to quickly find customer information for faster, more effective communication.
- Comprehensive Reporting & Support: Automatically log call activities for valuable performance insights, record calls on-demand with simple pause and resume features, and enjoy seamless onboarding with dedicated, expert support to ensure smooth operations.
Details
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Delivery method
Deployed on AWS
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Pricing
Custom pricing options
Pricing is based on your specific requirements and eligibility. To get a custom quote for your needs, request a private offer.
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Support
Vendor support
We offer support plans
- 8x5xNBD Support available with the Startup Package
- 8x5x22 Support available with the Standard Package
- 24x7 support available with the Professional package
For Support Contact us at support@odeaintegrations.com