Sold by: UST
DiagnosIQ automates full-stack L1-L7 network diagnostics, reducing mean-time-to-isolate by over 60% and replacing manual troubleshooting with precise fault isolation.
Overview
UST DiagnosIQ - Automated Multi-Layer Network Diagnostics Service
DiagnosIQ is a professional services engagement from UST that automates the diagnostic workflows engineers traditionally run manually - ping sweeps, traceroutes, loopback tests, and application-layer checks - executing them across the full network stack (L1-L7) in seconds. This full-stack visibility means faults are isolated to the precise layer and node, not just a general area of the network.
By replacing sequential, layer-by-layer manual diagnostics with parallel, automated test suites, DiagnosIQ dramatically shortens time-to-isolate and gives engineers a precise, evidence-based starting point for remediation.
Engagement Process
The DiagnosIQ engagement follows a structured delivery model:
Phase 1 - Discovery and Scoping: UST engineers conduct a discovery session to understand your network topology, vendor environment, and diagnostic priorities. Deliverable: Scoping document and diagnostic test plan.
Phase 2 - Deployment and Configuration: DiagnosIQ is deployed and configured against your network environment, with test suites tailored to your infrastructure. Integration points with AWS CloudWatch and existing monitoring tools are established during this phase.
Phase 3 - Diagnostic Execution and Validation: Automated diagnostic suites are executed across L1-L7, producing pass/warn/fail scoring and layer-health trend reports. Deliverable: Comprehensive diagnostic report with fault isolation findings and remediation recommendations.
Phase 4 - Knowledge Transfer and Handoff: UST delivers a final remediation playbook and conducts knowledge transfer sessions with your operations team.
To get started, request a scoping call through AWS Marketplace messaging to discuss your network environment and diagnostic requirements.
Key Feature Set
- Automated full-stack (L1-L7) diagnostic test suites
- Precision fault isolation to exact layer and node
- Live automated ping, traceroute, and loopback testing
- Pass/warn/fail scoring across every diagnostic run
- Layer-health trend and regional status reporting
- Integration with AWS CloudWatch for centralized monitoring visibility
Key Benefits
- Reduces mean-time-to-isolate by more than 60%
- Eliminates manual, sequential layer-by-layer troubleshooting
- Improves diagnostic accuracy with consistent, repeatable tests
- Speeds up pre-change and post-change health validation
- Supports vendor SLA validation with objective test evidence
Use Cases
- Full-stack fault isolation during active incidents: When a Tier-1 carrier experiences degraded service across a metro transport ring, DiagnosIQ executes parallel diagnostics across all seven layers to pinpoint whether the root cause is a physical layer fiber issue, a routing protocol misconfiguration, or an application-layer timeout - reducing escalation chains and accelerating restoration.
- Transport ring and backbone diagnostics for service providers managing large-scale optical and IP networks
- Pre-change network health checks to establish baseline performance before maintenance windows
- Vendor SLA validation testing with objective, repeatable diagnostic evidence
AWS Integration
DiagnosIQ integrates with AWS CloudWatch to surface diagnostic results within your existing cloud monitoring dashboards, enabling unified visibility across hybrid network environments. Results can also feed into operational workflows via AWS-native services.
Prerequisites and Scope
Buyers should be prepared to provide network access credentials and assign a technical point of contact for the engagement. Specific supported vendor environments, topology requirements, and access levels are defined during the Phase 1 scoping session.
Next Step
Request a discovery call through AWS Marketplace to scope your network diagnostic requirements and receive a tailored engagement plan.
Highlights
- Runs automated diagnostic test suites across all seven network layers (L1-L7) in parallel, replacing hours of sequential manual troubleshooting with comprehensive results in seconds. Integrates with AWS CloudWatch to surface diagnostic findings within your existing cloud monitoring environment, enabling unified visibility across hybrid network infrastructure.
- Pinpoints the exact layer and node responsible for a fault using pass/warn/fail scoring and evidence-based isolation. Provides layer-health trend reporting and regional status dashboards that give operations teams a precise, repeatable starting point for remediation rather than relying on tribal knowledge or guesswork.
- Reduces mean-time-to-isolate by over 60% compared to manual diagnostic methods. Delivered as a structured professional services engagement with defined phases - discovery, deployment, diagnostic execution, and knowledge transfer - so your team receives a comprehensive diagnostic report, remediation playbook, and the operational knowledge to maintain ongoing network health.
Details
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Pricing
Custom pricing options
Pricing is based on your specific requirements and eligibility. To get a custom quote for your needs, request a private offer.
Legal
Content disclaimer
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Support
Vendor support
Support Channels
- Email: salesteam_tes@ust.com
- AWS Marketplace Messaging: Available directly through your AWS Marketplace console
- Dedicated Engagement Channel: A direct communication channel is established with your assigned UST team during the engagement
Engagement Process
Upon purchase, UST initiates a structured engagement that includes:
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Discovery and Scoping: A dedicated UST network engineer conducts a discovery session to understand your topology, vendor environment, and diagnostic priorities. Your team will need to provide network access credentials and assign a technical point of contact.
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Deployment and Execution: DiagnosIQ is configured and diagnostic suites are executed against your environment. Your team receives regular status updates through the dedicated engagement channel.
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Deliverables and Handoff: At engagement completion, you receive a comprehensive diagnostic report with pass/warn/fail findings, a remediation playbook with prioritized recommendations, and a knowledge transfer session for your operations staff.
Getting Started
To begin, reach out via AWS Marketplace messaging or email to schedule a scoping call. UST will work with you to define the engagement scope, timeline, and deliverables tailored to your network environment.
Refunds and Issues
For any issues with the service, including troubleshooting, engagement concerns, or refund requests, contact salesteam_tes@ust.com or use AWS Marketplace messaging.