Sold by: Syntax Systems USA LP
Turn unstructured inputs into structured action across the enterprise. Combines context-aware OCR for images and video, retrieval-augmented material classification with confidence scoring, intelligent invoice classification with self-learning, sentiment-aware inbox routing, and meeting-transcript-to-task automation that writes follow-ups directly into SAP CALM. COOs, shared services heads, AP directors, and customer service leads eliminate manual triage, accelerate downstream processing, and ensure no action item gets lost between meetings and execution.
Overview
Syntax Intelligent Document & Data Processing AI Suite built on Amazon Bedrock turns unstructured inputs — documents, images, video, invoices, emails, and meeting transcripts — into structured action across the enterprise. COOs, shared services heads, AP directors, and customer service leads eliminate manual triage and accelerate downstream processing.
Key Capabilities
- Context-aware OCR for images and video
- Retrieval-augmented material classification with confidence scoring
- Intelligent invoice classification with self-learning
- Sentiment-aware inbox routing
- Meeting-transcript-to-task automation, writing follow-ups directly into SAP CALM
Customer Benefits
- Shared services teams stop hand-keying invoice and document data
- Material masters classified consistently with confidence scoring for review
- Customer emails route to the right team based on intent and sentiment
- Meeting action items captured automatically — nothing falls through the cracks
- OCR works on the messy real-world inputs that defeat traditional engines
Outcomes
- Reduced manual document and invoice processing cost
- Higher classification accuracy and lower exception volume
- Faster customer email response and routing
- Improved follow-through on meeting commitments
- Cleaner downstream data in ERP, AP, and project systems
Who It's For
COOs, Heads of Shared Services, AP Directors, Customer Service Leaders, Master Data Managers, and Program Management Office (PMO) leaders at enterprises looking to industrialize unstructured-data handling.
Engagement Process
Delivered as a managed AI suite with enterprise security, consolidated billing, and integration to ERP, AP, email, and meeting/collaboration platforms including SAP CALM.
Less than 8 weeks to Value-Realization
- Discovery – Define & Prioritize
- Integration and Configuration – Configure & Build
- Pilot and Validation – Deploy, Test and Validate
- Go-Live and Handover – Value Generation begins"
Highlights
- Processes five unstructured input types in a single suite - context-aware OCR handles images and video including degraded real-world inputs that defeat traditional engines, retrieval-augmented material classification delivers confidence scoring, self-learning invoice classification reduces exception rates over time, sentiment-aware inbox routing prioritizes and directs customer emails, and meeting-transcript-to-task automation captures action items and writes follow-ups directly into SAP CALM.
- Integrates directly with enterprise systems including ERP, accounts payable, email, meeting and collaboration platforms, and SAP CALM. The closed-loop SAP CALM integration is designed to eliminate the manual re-entry step between meeting action items and project execution, enabling COOs, shared services heads, AP directors, and customer service leads to accelerate downstream processing without adding headcount or middleware.
- Delivered as a managed AI suite with enterprise security and consolidated billing. Self-learning classification models continuously improve accuracy and reduce exception volume with each processing cycle, meaning the suite becomes more effective over time. Designed for cross-industry deployment, the suite eliminates manual triage across document processing, invoice handling, email routing, and meeting follow-up workflows.
Details
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Delivery method
Deployed on AWS
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Support
Vendor support
Syntax provides 24x7 global support for all AI Suite services. Support covers issue resolution, troubleshooting, configuration questions, and assistance with integrations.
Getting Started
To begin an engagement, schedule a discovery call with Syntax to assess your data readiness, identify priority use cases, and receive a tailored implementation plan. Contact Syntax through AWS Marketplace or visit syntax.com to request a scoping session.
Ongoing Managed Service Support
As a managed AI suite, Syntax handles ongoing model management, data pipeline monitoring, and system optimization. Support covers questions about using the service, troubleshooting data integration issues, and requesting configuration changes.
Contact and Assistance
For support inquiries - including service issues, troubleshooting, and refund requests - reach out to Syntax's global support team at support@syntax.com , available around the clock.