Sold by: Flexa Cloud
Cut contact-center costs up to 40% and resolve 70%+ of inbound calls 24/7 with a Bedrock-powered voice AI agent deployed in your AWS account. Production-ready in 6-8 weeks. Outcome-priced.
Overview
Stop losing customers to hold queues - answer every call in under 3 seconds, 24/7
The problem. Contact centers waste 30-50% of agent time on repetitive calls (balance, status, password reset, scheduling, FAQ). Customers hang up. NPS drops. Costs climb. Hiring more agents does not scale.
Our solution. A production-grade Voice AI Agent built on Amazon Bedrock + Amazon Connect that picks up the phone, understands intent in Portuguese, English and Spanish, resolves Tier-1 inquiries end-to-end, and hands off to humans only when it adds value - running entirely inside your AWS account.
Typical outcomes our customers see
| KPI | Result |
|---|---|
| Tier-1 call deflection | 60-80% |
| Average Handle Time (AHT) | -35% to -50% |
| Cost per call | -30% to -45% |
| Coverage | 24/7/365, no overtime |
| Time-to-production | 6-8 weeks |
| CSAT for automated calls | 4.2-4.6 / 5.0 |
What is included
Discovery and design (Week 1-2)
- Call mining: we analyze 90 days of your transcripts to identify the top 20 deflection-ready intents
- Conversation design with your CX team
- Integration map (CRM, ERP, telephony)
Build (Week 3-6)
- Voice agent on Amazon Bedrock (Claude / Nova) with guardrails
- Telephony layer on Amazon Connect (or BYO: Genesys, Avaya, Twilio, Cisco)
- RAG over your knowledge base (Bedrock Knowledge Bases + OpenSearch)
- Real-time barge-in, interruption handling, ambient sound resilience
- Smart human handoff with full context transfer
Launch and scale (Week 7-8)
- A/B rollout (5% -> 25% -> 100%)
- Live dashboards: deflection, AHT, CSAT, fallback rate, cost per resolved call
- 30 days of hyper-care + monthly tuning loop
Built for industries with high call volume
Banking and Insurance - Healthcare - Retail and E-commerce - Utilities - Telecom - Logistics - Public sector
Enterprise-grade by default
- 100% deployed in your AWS account - your data never leaves your boundary
- Compliance-ready: LGPD, GDPR, HIPAA, PCI-DSS, SOC 2
- Bedrock Guardrails for PII redaction, toxicity filtering and hallucination control
- Full audit trail in CloudTrail + per-call recording with consent management
- Monitoring via CloudWatch + custom Grafana dashboards
Why Flexa
- 15+ years in AI and Cloud, AWS Partner since 2013
- Leader in Generative AI in Latin America with 300+ AI solutions on AWS Marketplace
- 200+ enterprise deployments delivered since 2023
- Featured at AWS events in San Francisco; CIO Review cover (June 2025)
- Outcome-based contracts available - we share the risk
Next step - free Discovery Call
We will mine 30 days of your call data and return a custom Business Case with projected deflection rate, AHT reduction and ROI in 14 days - at no cost.
Click the link below to start.
Highlights
- Outcome-priced engagement - pay for measurable call deflection, AHT reduction and CSAT lift, not for hours
- Deploys in your AWS account in 6-8 weeks - full data ownership, HIPAA/LGPD/PCI-ready, integrates with Amazon Connect, Genesys, Avaya, Twilio and Cisco
- Built on Bedrock + Amazon Connect by an AWS Partner since 2013 with 300+ AI solutions on Marketplace and 200+ enterprise deployments across LATAM
Details
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Delivery method
Deployed on AWS
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Email: marketplace@flexa.cloud | Portal: