Amazon Connect: MS Teams Unified Comms Solution

The Amazon Connect: Microsoft Teams Unified Comms Solution by Contacx provides a fully integrated cloud telephony and contact centre solution, combining the power of Amazon Connect and Microsoft Teams with Contacx CloudPBX. This solution enables businesses to unify their customer service, internal communication, and collaboration into a seamless platform, ensuring mobility, reliability, and advanced analytics.

With Direct Routing, users can make and receive PSTN calls directly within Microsoft Teams on desktop and mobile, eliminating the need for separate phone systems. The solution also offers advanced call flow management, IVR, voicemail, and AI-driven analytics to optimise performance. Backed by AWS-powered security, automation, and scalability, Contacx’s solution ensures an enterprise-grade experience that evolves with your business needs.

Key Features & Benefits:

• Unified Cloud Telephony & Contact Centre – Combine Amazon Connect with Microsoft Teams for a seamless communication experience.
• Advanced Call Routing & IVR – Custom call flows, voice menus, and AI-driven self-service options.
• Scalable & Cost-Effective – Fully usage-based pricing with no per-user licensing fees.
• Omnichannel Customer Engagement – Support for voice, SMS, webchat, and email within a single system.
• AI-Powered Insights & Reporting – Real-time analytics, sentiment analysis, and automated transcription via Amazon Connect Contact Lens.
• Secure & Compliant – Hosted on AWS with end-to-end encryption and Azure AD (SSO) integration.

Whether you need a fully managed telephony solution or a seamless extension of your existing infrastructure, Contacx delivers flexibility, reliability, and innovation.

For more details, visit <www.contacx.com.au >.