GenAI-Powered Refund & Dispute Resolution Automation

Service Overview

Refunds and disputes are costly and time-consuming to handle manually—requiring verification of transactions, fraud checks, and resolution tracking. Delays in processing not only impact cash flow but also erode customer trust.

Dedicatted’s Refund & Dispute Resolution solution leverages AWS Generative AI services, including Amazon Textract, Amazon Bedrock, and Amazon Comprehend, to automate request intake, validate claims, classify dispute types, and flag suspicious activity. The solution integrates with payment processors, CRMs, and customer support platforms, enabling faster, more accurate dispute handling at scale.

Proven Delivery Process

We follow a structured and efficient approach, refined through past successful projects:

• FREE 2-Hour Workshop – We begin with a complimentary session to understand your refund workflows, fraud detection needs, and integration points.
• Solution Design & Planning – Based on the workshop insights, we provide a detailed solution architecture, timeline, and cost estimate.
• Project Kickoff – Once approved, the implementation follows these key steps: AWS Infrastructure Setup – Deploying the necessary cloud environment.
  • Large Language Model (LLM) Evaluation – Testing and selecting the best AI model for refund classification and validation.
  • Automated Refund Processing System – Extracting and verifying transaction data, checking policy compliance, and automating decisions.
  • Payment System & CRM Integration – Ensuring seamless refund processing and dispute tracking.
  • Confidence Scoring & Fraud Detection – Providing AI-driven insights to flag potential fraud or policy violations.
  • Testing & Optimization – Ensuring accuracy, security, and compliance.
  • Handover & Knowledge Transfer – Delivering the final solution with training and support.

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