Zabbix Technical Support Subscription

Zabbix Technical Support is meant for everyday Zabbix users, who have deployed one or multiple Zabbix products mentioned in this link  and need professional support to solve any questions related to their Zabbix environment.

Below you can see the products linked to the Technical Support:

• Zabbix Server 
• Zabbix Proxy 

You can choose any of the 5 Zabbix Technical Support Subscription tiers:

• Silver
• Gold
• Platinum
• Enteprise
• Global

All Support tiers include:

• Access to the Zabbix Online Support System;
• Phone and email support available 8x5 or 24x7, based on the selected support tier;
• Coverage for an unlimited number of hosts, items, data transfers, and alerts;
• Initial response times (SLA) ranging from 1 business day to as little as 2 hours, depending on the support tier;
• Support for 1 to 5 legal entities, depending on the chosen tier;
• Optional services such as remote troubleshooting, consulting, and employee training, available based on the selected support tier.