FormVision for Public Sector: Improve Citizen Experience with GenAI

Online state and federal forms are often complex and intimidating for citizens seeking essential services like benefits, licensing, or disaster assistance. FormVision is designed to address these challenges by providing intelligent, real-time assistance directly within the web form, whether on desktop or mobile device. Built on AWS Bedrock, the solution transcends traditional chatbots by interpreting both text and visual inputs to generate personalized guidance for each user, grounded on the policies and regulations relevant to the form.

FormVision integrates effectively with leading technology stacks while maintaining thoughtful security measures to protect PII and PHI in compliance with government regulations. FormVision offers contextual help that improves form completion accuracy and reduces administrative burdens on agencies. Users receive immediate, relevant support as they navigate complex questions, leading to more complete and accurate submissions.

Deloitte brings deep public sector experience to implement FormVision across varied use cases including public benefits applications, vehicle registration, disaster assistance, and child welfare reporting. Our approach helps reduce call center volume, improve user satisfaction, and accelerate processing times while supporting compliance with security and privacy requirements for government agencies.