Businesses across the globe use Surbo to build experiences on Conversational AI. Surbo enables solutions for enhancing experiences on marketing, support, and commerce across industries.
Overview
Surbo enables solutions to enhance customer, employee, search, and contact center agent experiences, ultimately speeding up business operations.ValueFirst brings together the best of offline and online store allowing your end user to directly purchase product/service on chatbots.Refine your marketing strategy with dynamic cross-channel campaigns. Quickly create conversational campaigns and engage users at every stage of their buying journey.Capture your user's attention with dynamic nudges before they leave to reduce drop-offs and cut cart abandonment rates by up to 30%.ValueFirst customers are changing the future of business buying, one conversation at a time.
Highlights
- DIY Journey Builder-Available on Web and WhatsApp, Pre-defined Templates, Quick and easy implementations, Live Chat agent integration available, API & Excel sheet Integrations.
- Enterprise Bots-Available on 8+ Channels, Complex and large bots, AI and ML, Multiple Integrations, OCR Capabilities.
- Human takeover Bots- Integration with Botsup and Surbo, Real time customer support, Personalised quick resolution, Escalation Matrix , Supervise and Tip off.
Details
Delivery method
Deployed on AWS
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Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/12 months |
|---|---|---|
Kickstarter Plan | 1 Use Case, Chatbot OneTime Development, Platform Rental, Tech Support | $7,500.00 |
Enterprise Plan | 5 Use Case, Chatbot OneTime Development, Platform Rental, Tech Support | $22,000.00 |
Customization | Further enhancements on Chatbots per man day basis -Any plan | $200.00 |
Channel Consumption/Conversations | Pay per usage- Can very bases Channel/Type of Message | $0.001 |
Dimensions summary
This contract pricing centers on two chatbot plans that differ by how many use cases you deploy. The Kickstarter Plan covers 1 use case, while the Enterprise Plan covers 5 use cases. Both include one-time chatbot development, platform rental, and tech support. Two add-on dimensions extend either plan. Customization is billed per man day for further chatbot enhancements. Channel Consumption/Conversations is pay-per-usage, so cost varies by the channel and message type you send. You combine a plan with usage and optional customization to match your deployment scale.
Top-of-mind questions for buyers
A use case is one defined chatbot task or workflow, such as answering FAQs, product discovery, order tracking, or checkout support. The Kickstarter Plan covers one such workflow. The Enterprise Plan covers five separate workflows you deploy on the platform.
This dimension is pay-per-usage. Cost varies by the channel you deploy on and the type of message sent. You can run chatbots across channels like web, messaging apps, and voice. Higher conversation volume or costlier message types raise this charge, which bills separately from your plan.
Your plan covers one-time development, platform rental, and support for a set number of use cases. Customization adds per-man-day charges for further chatbot enhancements. Channel Consumption bills separately by usage. These charges add together, so total cost depends on plan choice plus optional customization plus conversation volume.
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Vendor refund policy
This policy statement outlines the refund and contract termination procedures for the service. It is important to note that refunds are not applicable. However, in the event of any issues or concerns, the contract can be closed, provided that the user gives a one-month advance notice. This policy ensures a structured and transparent process for managing the contractual relationship between the service provider and the user.
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Vendor terms and conditions
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Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
Vendor resources
Support
Vendor support
For any additional help and support please drop a mail on surbosupport@vfirst.com
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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