Sold by: QuandaGo International
Deployed on AWS
Analyze up to 100% of conversations to ensure quality, identify risks, and uncover insights for strategic customer engagement.
Overview
The goal of using Quantified Quality with QuandaGo is to analyze 100% of customer interactions, providing immediate insights into quality without manual reviews. It ensures objective feedback, identifies top performers, and monitors compliance with regulations and client-specific requirements.
By leveraging customizable Quality Metrics, QuandaGo evaluates conversations based on predefined or client-specific criteria, offering detailed performance assessments. Every interaction is measured, ensuring quality standards are met while providing actionable insights at both the individual and organizational levels.
Key Benefits:
Improved Efficiency: Eliminates manual reviews, saving time and resources. Enhanced Feedback: Provides objective, data-driven feedback to improve employee performance. Comprehensive Monitoring: Ensures regulatory compliance and client alignment. Flexible Insights: Summarizes results by employee, team, or topic, offering a holistic view of quality and business objectives.
Highlights
- Lower contact ratio for customer service, saving 100 000 dollar per year for a contact center of 100 agents.
- Input for personalized agent coaching and training.
- Improving agent allocation.
Details
Sold by
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Delivery method
Deployed on AWS
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Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/12 months |
|---|---|---|
Digital Channels | Monthly fee for Digital channels, such as emails and chats. Up to 5000 conversations. | $2,000.00 |
Voice Channels | Monthly fee for Voice channels. Up to 1500 conversations of max 5 minutes. | $1,500.00 |
Vendor refund policy
No refunds are applicable to this product.
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Delivery details
Software as a Service (SaaS)
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Support
Vendor support
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