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    Game Feedback Processing

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    Sold by: Knowit 
    Scalable AI-driven processing to extract insights from the feedback and route the feedback to correct recipients.

    Overview

    This solution automates the classification and routing of player feedback at scale. It helps game platforms and studios react faster to user needs and to detect issues. The system uses Large Language Models (LLMs) to extract insights, classify the feedback on relevant topics such as themes, sentiment, developer team, etc. Built on AWS services such as AWS Bedrock and AWS Lambda. Feedback is routed to the right game studios or internal teams, with fallback logic for ambiguous cases. The architecture supports real-time processing, large-scale feedback volumes, and multi-game platforms. This reduces response times, improves product quality, and provides developers with actionable insights.

    Highlights

    • Gives developers faster and clearer insight into player issues requests.
    • Reduces manual feedback triage.
    • Increases player trust through visible impact.

    Details

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    Delivery method

    Deployed on AWS

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    Pricing

    Custom pricing options

    Pricing is based on your specific requirements and eligibility. To get a custom quote for your needs, request a private offer.

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    Support

    Vendor support

    Please get in touch with us to hear more about our services and capabilities. Email: lasse.rantanen@knowit.fi  Our website: