Sold by: Accenture
Accenture provides professional series for end-to-end cloud contact center migrations, using Amazon Connect and AWS data and AI-related services. We have integration, development, and customization experts in the public sector industry supported by 20+ years of call center, data and AI, and AWS cloud experience to help reimagine the citizen’s experience.
Overview
Accenture has significant experience implementing cloud contact center solutions for local government agencies. Our Amazon Connect for local government professional services offering helps improve and reimagine our citizen’s experience. With our comprehensive IVR (Interactive Voice Response) Migration and Data and AI Services we can scale and deliver transformational deployments in a few days. Whether a government agency is looking to transition from a legacy system or modernize their current solution and services, with improved cloud-native Amazon Connect deployments, our AWS-certified experts specialize in migrating and transforming government IVR platforms to deliver cutting-edge, cloud-based solutions. We ensure seamless integration with existing systems, enhancing citizen interactions, reducing call wait times, and improving the overall citizen’s experience. Accenture can build and operate the solution in your environment; develop and operate the solution in Accenture’s managed services environment; or any combination thereof.
Implementation services include:
- Base Cloud Native Contact Center Deployments
- Legacy Contact Center Migrations
- CI/CD Quick start deployments
- Natural language menus
- Self-Service bots
- Gen.AI Call Summarization
- AI Agent Assist
- Real Time Language Translation
- Sentiment Analysis
- Custom APIs
- SMS / Email engagement channel
- Data normalization
- CRM and Salesforce and MSFT integration
Highlights
- 20 Years of AWS and Contact Center Experience with 24K+ AWS skilled resources
- Accenture is the 2024 Global AWS Public Sector Consulting Partner of the Year
- The largest Amazon Connect system integrator in the world with more than 40% of all Agents on Amazon Connect having been deployed by Accenture
Details
Unlock automation with AI agent solutions
Fast-track AI initiatives with agents, tools, and solutions from AWS Partners.
Pricing
Custom pricing options
Pricing is based on your specific requirements and eligibility. To get a custom quote for your needs, request a private offer.
Legal
Content disclaimer
Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.
Support
Vendor support
Contact provider for support: acn.apn@accenture.com