Botwa AI – Cloud Voice Assistant & Conversational IVR for Call Centers

Botwa AI is a cloud native, AI powered voice assistant and conversational IVR system built to modernize customer interactions through intelligent, multilingual voice automation. Hosted on AWS infrastructure, Botwa AI leverages scalable cloud architecture, ensuring high availability, low latency, and enterprise grade security.

Using advanced Natural Language Processing (NLP) and Natural Language Understanding (NLU), Botwa AI can understand and respond to caller queries in real time offering personalized, context aware voice experiences. Designed for global scalability, it supports conversations in multiple languages, empowering organizations to serve diverse customer bases across regions and industries.

Whether you operate a contact center, provide government services, or run an e-commerce helpdesk, Botwa AI can seamlessly integrate with your existing telephony or VoIP systems. It’s compatible with leading CRMs, SIP based platforms, and supports API based deployment for low code or no code environments.

Call Routing Automation: Route calls to the right agent or department based on caller intent

Self Service IVR: Automate common queries like order status, account details, or booking confirmations

Outbound Notifications: Deliver voice-based alerts, appointment reminders, or service updates

Multi language Support: Enable global scalability by interacting in a customer’s preferred language

Botwa AI is fully deployed and operated on Amazon Web Services (AWS). This cloud native design ensures high performance, seamless scaling, and reduced operational costs.

With Botwa AI, businesses unlock faster resolutions, higher first call resolution (FCR), and reduced support workloads ultimately delivering better customer satisfaction with lower support costs.