Sold by: ConcentrixÂ
Concentrix makes it easy to engage in conversations with your customer that are natural, easy, and connected. As an Amazon Connect delivery partner and with 800+ years of combined experience, our team can deliver a cloud-based solution that meets your specific business goals, and provide the on-going support needed to ensure continued optimization for even the most complex contact center challenges.
Overview
When you’re a small or medium sized business, moving your contact center to the cloud can seem daunting if you try to do it yourself. There are thousands of details to consider ensuring your solution meets your needs and runs smoothly, and many companies don’t have the staff or time to devote to figuring out all of those details.
Our team has developed a package to get your contact center running on Amazon Connect FAST—in addition, we will provide ongoing Managed Services to ensure your solution stays running smoothly.
What you get:
- Contact center setup for 10-100 advisors in the US & Canada
- AWS-provided telco services (DID & TFN)
- Voice & chat
- Native Amazon Connect recording retained for up to 120 days
- Standard real-time & historical reporting from Amazon Connect
- Managed Services for: monitoring, alerting, fault resolution, and helpdesk function
- 14-day check-in with Concentrix expert
- 90-day free consultative engagement to assess performance
Let Concentrix do the heavy lifting, so you can focus on your business with FastStart!
Highlights
- Quick implementation of Amazon Connect with voice and chat for 10-100 advisors
- Amazon Connect Managed Services
- 90-Day free consultative engagement to assess the performance
Details
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Deployed on AWS
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Robert Johnson | Global AWS Alliance Partner, Sr. Director | robert.johnson2@concentrix.com | 612-232-4975