Sold by: NovelVox NA INCÂ
Enhance customer engagement and streamline agent workflows with NovelVox Smart CTI Connector for Creatio. The solution offers embedded call controls, screen pops, click to dial, and real time access to customer data, boosting agent productivity and delivering personalized service experiences.
Overview
Redefine customer experience and empower agents with NovelVox Smart CTI Connector for Creatio. Purpose built for modern contact centers, the solution unifies telephony and CRM on a single intuitive interface. Agents benefit from real time customer data, automated screen pops, click to dial, call dispositions, and one click controls all integrated within Creatio. Reduce silos, eliminate repetitive tasks, and simplify workflows across every channel. With advanced features like custom screen pop workflows, dedicated supervisor controls such as barge in and silent monitoring, and omnichannel support including voice, email, and chat, the connector streamlines operations while ensuring consistent and personalized experiences. Integrated call logging, notes, SSO, and performance dashboards further drive agent efficiency and compliance.
Supported integrations include
Amazon Connect, Genesys Cloud, Zoom, Webex CC CRM and third party tools for full customer context Creatio workflows and custom logic
Deliver excellence at scale, maximize agent productivity, improve CSAT and NPS, and create a seamless omnichannel service environment with NovelVox Smart CTI Connector for Creatio.
Highlights
- Unified Agent Interface with Smart CTI Controls Embedded call controls, click to dial, screen pops, call logging, and state management in one interface built directly within Creatio for real time efficiency.
- Advanced Custom Workflows and Supervisor Tools Design custom screen pop flows, integrate CRM workflows, and empower supervisors with real time coaching tools like barge in, silent monitoring, and agent state change.
- Omnichannel and Third Party Integrations Seamless support for leading platforms and CRM and business app integrations for complete caller context.
Details
Sold by
Categories
Delivery method
Deployed on AWS
Unlock automation with AI agent solutions
Fast-track AI initiatives with agents, tools, and solutions from AWS Partners.
Features and programs
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/12 months |
|---|---|---|
2_5MM minutes | 2.5MM minutes of CTI Connector usage per year for inbound and outbound | $18,999.00 |
5_5MM minutes | 5.5MM minutes of CTI Connector usage per year for inbound and outbound | $24,999.00 |
10_5MM minutes | 10.5MM minutes of CTI Connector usage per year for inbound and outbound | $34,999.00 |
Vendor refund policy
As per contract.
Legal
Vendor terms and conditions
Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA)Â .
Content disclaimer
Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.
Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Support
Vendor support
NovelVox provides 24X7 global support for all products. Write to us at support@novelvox.comÂ
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
Similar products
Cisco Smart Software Manager On-Prem (SSM On-Prem)
By Cisco Systems, Inc.
Cisco Smart Software Manager On-Prem (SSM On-Prem) is a local software application that enables organizations to manage Cisco Smart Licensing for their devices and software within their own network environment, providing secure, centralized, and flexible license management.
Session Smart™ Networking Platform (PAYG)
By Juniper Networks
30-Day Free Trial.
The Juniper Session Smart™ Networking Platform, features orchestration and ZTP, zero-trust, hypersegmentation, load balancing, global policy, failover, app SLA, and VPN gateway, along with bandwidth savings.
Tondo Smart Cloud-IQ
By Tondo - Smart Lighting for Smart Cities
Tondo's Cloud IQ Central Management System is a deep learning management platform for Smart City and Smart Road Lighting, sensors, cameras and smart meters.
Smart Contact Center (SCC)
By ixHello
ixHello's Smart Contact Center (SCC) enables No-Code creation of intelligent virtual agents for various Contact Center platforms. ixHello enables easy auto-generation and publishing of Lex Bots, provides a library of pre-built Lex Bot Templates for common use cases, and supports customization
Visualize your cloud architecture with Cloudcraft's smart AWS diagrams.
Customer reviews
No customer reviews yet
Be the first to review this product . We've partnered with PeerSpot to gather customer feedback. You can share your experience by writing or recording a review, or scheduling a call with a PeerSpot analyst.