Sold by: NovelVox NA INC
Enhance customer engagement and streamline agent workflows with NovelVox Smart CTI Connector for Creatio. The solution offers embedded call controls, screen pops, click to dial, and real time access to customer data, boosting agent productivity and delivering personalized service experiences.
4.5
Overview
Redefine customer experience and empower agents with NovelVox Smart CTI Connector for Creatio. Purpose built for modern contact centers, the solution unifies telephony and CRM on a single intuitive interface. Agents benefit from real time customer data, automated screen pops, click to dial, call dispositions, and one click controls all integrated within Creatio. Reduce silos, eliminate repetitive tasks, and simplify workflows across every channel. With advanced features like custom screen pop workflows, dedicated supervisor controls such as barge in and silent monitoring, and omnichannel support including voice, email, and chat, the connector streamlines operations while ensuring consistent and personalized experiences. Integrated call logging, notes, SSO, and performance dashboards further drive agent efficiency and compliance.
Supported integrations include
Amazon Connect, Genesys Cloud, Zoom, Webex CC CRM and third party tools for full customer context Creatio workflows and custom logic
Deliver excellence at scale, maximize agent productivity, improve CSAT and NPS, and create a seamless omnichannel service environment with NovelVox Smart CTI Connector for Creatio.
Highlights
- Unified Agent Interface with Smart CTI Controls Embedded call controls, click to dial, screen pops, call logging, and state management in one interface built directly within Creatio for real time efficiency.
- Advanced Custom Workflows and Supervisor Tools Design custom screen pop flows, integrate CRM workflows, and empower supervisors with real time coaching tools like barge in, silent monitoring, and agent state change.
- Omnichannel and Third Party Integrations Seamless support for leading platforms and CRM and business app integrations for complete caller context.
Details
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Delivery method
Deployed on AWS
New
Introducing multi-product solutions
You can now purchase comprehensive solutions tailored to use cases and industries.
Features and programs
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/12 months |
|---|---|---|
2_5MM minutes | 2.5MM minutes of CTI Connector usage per year for inbound and outbound | $18,999.00 |
5_5MM minutes | 5.5MM minutes of CTI Connector usage per year for inbound and outbound | $24,999.00 |
10_5MM minutes | 10.5MM minutes of CTI Connector usage per year for inbound and outbound | $34,999.00 |
Dimensions summary
You buy this connector as a yearly contract based on call minutes. Each option sets a fixed pool of CTI Connector usage per year, covering both inbound and outbound calls. Three volume levels are available: 2.5MM minutes, 5.5MM minutes, and 10.5MM minutes. You pick the tier that matches your expected annual call volume. All three cover the same connector; they differ only in the yearly minute allowance. Note that some third-party application integrations may charge separate API usage fees, billed apart from this contract.
Top-of-mind questions for buyers
Your allowance measures CTI Connector call time, covering both inbound and outbound calls. Every call your agents handle through the connector draws down from your annual minute pool. You choose a tier sized to match your expected total call time across the year.
Some integrated third-party applications charge separate API usage, access, transaction, or data fees. These are not included in your connector contract. The vendor bills them separately, quarterly in advance, based on expected usage. Actual usage is tracked monthly and adjusted against the next invoice.
All three tiers deliver the same connector with the same features. They differ only in the yearly minute pool: 2.5MM, 5.5MM, or 10.5MM minutes. You pick one fixed allowance for the year based on your expected inbound and outbound call volume.
www.novelvox.com
Helpful?
Vendor refund policy
As per contract.
Legal
Vendor terms and conditions
Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA) .
Content disclaimer
Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.
Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Support
Vendor support
NovelVox provides 24X7 global support for all products. Write to us at support@novelvox.com
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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Customer reviews
Financial Services
CTI connector review
Reviewed on Jul 29, 2025
Review provided by G2
What do you like best about the product?
The caller information appears in the form of Screen Pop along with the ability to log calls automatically.
What do you dislike about the product?
The component I dislike is the complex setup and configuration process and I've noticed some lagging in the calls.
What problems is the product solving and how is that benefiting you?
It solves the problem of switching between phone and CRM Systems such as salesforce. The benefit is that we are able to handle calls and customer data from a single screen hence saving time.
Chai M.
CTI Connector Review
Reviewed on Jul 23, 2024
Review provided by G2
What do you like best about the product?
Easy to use and user friendly interface.
What do you dislike about the product?
It can take time to load under VPN connectivity.
What problems is the product solving and how is that benefiting you?
Receiving and answering phone calls from the customer.