Sold by: Automation Anywhere, Inc.
Automation Anywhere ’s Agentic Solution for Customer Support is an AWS-hosted automation solution for customer support leaders and operations teams. It enables support organizations to respond faster and reduce escalations with document and AI agents that triage issues, surface context, and escalate roadblocks with natural language interaction across the entire workflow.
Overview
Support queues swell when agents must search for context across fragmented tools and manually repeat the same tasks. Delays hit SLAs and CSAT, and backlogs grow during peak periods.
Knowledge drifts as products change. Macros and articles fall out of date, so agents too often guess or copy and paste fixes that no longer apply.
Experience gaps widen under pressure. Routine cases clog support queues that should be flowing smoothly, while limited access to the right data and guidance hinders productivity.
Automation Anywhere's Agentic Solution for Customer Support runs on AWS and uses document agents, AI agents, and AWS AI services to classify tickets, perform entitlement checks, draft responses, diagnose known issues, and escalate complex cases with full context. It pulls instant context from CRM, product logs, and ticket history to ensure that humans and agents always take the next-best action.
Highlights
- Cut ticket response times and keep SLAs and CSAT high, even during peak load.
- Reduce escalations and handle more cases without adding headcount.
- Give human agents instant context and guided next steps to resolve issues on the first touch.
Details
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Deployed on AWS
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Pricing
Custom pricing options
Pricing is based on your specific requirements and eligibility. To get a custom quote for your needs, request a private offer.
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Automation Anywhere offers expert services to help you get started with Automation + Generative AI. Getting started services to help customers with adoption of the latest technologies. Getting Started framework includes: Feasibility Assessment, Complexity Assessment, Risk Assessment, Human-in-the-loop design, Guard rails, Automation Co-Pilot bot development and Automation Success Platform, Co-Pilot Enablement. A+ Accelerator Packages include: Getting Started, Use Case Discovery, Design Principles, Secure Bot Development and Enablement.
Contact us at aws.aaimarketplace@automationanywhere.com and https://www.automationanywhere.com/customer-support
Software associated with this service
Agentic Process Automation System (Now Certified for WorkSpaces)
By Automation Anywhere, Inc.
Automation Anywhere transacts solely through Private Offer, so please contact us at aws.aaimarketplace@automationanywhere.com The pricing below is a sample solution only.
Automation Anywhere is a leader in Agentic AI-powered process automation that puts AI to work across organizations. The company's platform is powered with specialized AI, generative AI and offers process discovery, RPA, end-to-end process orchestration, document processing, and analytics, with a security and governance-first approach. Automation Anywhere empowers organizations worldwide to unleash productivity gains, drive innovation, improve customer service and accelerate business growth.
Deployment Options:
1) Software as a service (SaaS) automation application that is centrally hosted and uniformly managed by AAI
2) Self Managed
3) Now certified for AWS WorkSpaces (recommended by vendor)
Automation Anywhere supports qualified nonprofits through a special nonprofit discounted package via Private Offer.