Rel8: Agentic CX Packages for Voice, Email and Chat

Rel8 CX builds agentic AI for customer service and puts it into production on the contact centre you already operate. Same numbers, same routing, same agents, with the agent layer on top. Three packages, each fixed scope and fixed price, so you can qualify us in a minute rather than a meeting.

BRONZE, 30,000 USD. One channel, into production, in 4 weeks. One channel and one agent, one use case completed end to end, knowledge base plus one integration, 14 day warranty.

SILVER, 70,000 USD. A channel, fully covered, in 6 to 8 weeks. One channel and one agent, up to six use cases, knowledge base plus CRM, 30 day warranty. Everything in Bronze, plus vulnerable customer guardrails tested inside live calls, decision replay and an audit trail a regulator can follow, and an evaluation suite your team runs after we leave.

GOLD, 150,000 USD. Agentic CX across channels, in 8 to 12 weeks. Three channels and three agents, one each for voice, email and chat, up to ten use cases per channel, knowledge base plus two systems, 45 day warranty. Everything in Silver, plus real time compliance monitoring, and multi brand or multi tenant where you need it.

WHICH PACKAGE Choose Bronze to prove the approach on your highest volume repeated contact, such as a balance enquiry or a status check, and to get a measured cost per contact baseline you can argue from. Choose Silver when one channel carries regulated conversations and the agent has to handle the awkward cases, not only the tidy ones. Choose Gold when the same customer moves between voice, email and chat and you want one agent behaviour across all three.

WHAT EVERY PACKAGE INCLUDES Ten production gates evidenced before live traffic. A cost per contact baseline measured before go live, so the result is arguable afterwards. Runbooks, dashboards and a handover walkthrough. A named engineer for the duration.

WHAT IS NOT INCLUDED AWS consumption, telephony and any third party licences are billed to you directly by those providers. Ongoing managed service and extended support are quoted separately. Work outside the package scope is quoted before it starts, never absorbed silently.

WHAT WE NEED FROM YOU A contact centre already running, whoever the platform vendor is. Access to the knowledge or content the agent will answer from. One decision maker who can sign off agent behaviour. Where an integration is in scope, a test environment and API access.

TRACK RECORD 15 or more Amazon Connect deployments into production. 10,000 or more autonomous voice interactions a month at a European financial services firm. Four live callable voice agents on published numbers, which you can test before you speak to us. For Intrum UK, an email agent handling 2,400 emails a month at 92 percent classification accuracy across 22 categories, live in four weeks.

HOW IT WORKS Tell us the platform, the channel and your rough monthly volume. We scope against the package, confirm the fit and issue a private offer through AWS Marketplace. Work starts on acceptance.

BUILT ON AWS Voice agents use Amazon Connect and Amazon Nova Sonic. Reasoning, classification and retrieval use Amazon Bedrock. Where you are not on Amazon Connect, the agents run on top of the contact centre platform you have today, including Genesys, Avaya or something else.

Rel8 CX is an AWS Advanced Tier Services Partner and an Amazon Connect Delivery Partner, working in financial services, utilities and the public sector, where FCA, PCI DSS, ISO 27001 and GDPR obligations apply. We also deliver under other partners' brands as a subcontractor, with the client relationship left where it is.