Sold by: Rel8Â
Migrating to a cloud contact center but don't know where to begin? Launch your production-ready AI Powered contact center with interactive workshops and single accelerator in 4 weeks. Flexible support options are available.
Overview
To maximize your Amazon Connect investment, we've created Connect Accelerator. This package of professional services and expert guidance empowers you to leverage the full potential of Amazon Connect and take your customer experience to the next level.
Amazon Connect is the cloud contact center of choice for businesses seeking scalability, flexibility, and limitless potential. Our experienced Customer Experience (CX) team, with over 25 collective Connect implementations with thousands of agents, is dedicated to ensuring your smooth transition and long-term success. We'll guide you through efficient migration, optimized operations, and scalable growth.
Launch your Amazon Connect contact center in just 4 weeks with our Connect Accelerator package. This comprehensive offering covers everything from requirements discovery and implementation of Connect and Chatbot (Lex), to user acceptance testing (UAT), training, and go-live support.
Connect Accelerator delivers a predictable migration to Amazon Connect, including:
- Support for up to 100 agents
- Up to 5 call flows and 5 queues
- Up to 20 menu items
- Support for multi-account environment deployments
- CI & CD and Infrastructure as Code (IaC) ready
- Estimated wait time announcements
- 100% call recording
- Contact Lens implementation for transcription, sentiment analysis, and call categorization
- A text-based Lex bot for FAQs (up to 10 intents or 20 responses)
- Live agent chat
- Refinement and training on standard real-time and historical reports
- Knowledge transfer session for your administrator(s)
We also offer connectors for outbound campaigns, social media channels, various CRMs.
Highlights
- Migrate to Amazon Connect in as little as 4 weeks
- Set up multi-account contact center environment quickly
- Flexible support options are available
Details
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Deployed on AWS
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Pricing is based on your specific requirements and eligibility. To get a custom quote for your needs, request a private offer.
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Migrate to the cloud quickly and deliver exceptional customer and agent experiences with the Amazon Connect Accelerator. Contact Rel8 today to discuss your needs.