Sold by: Intelligent Visibility
Data‑driven Amazon Connect deep dive for existing deployments. Optimize performance, reduce AWS spend, and adopt AI/ML with a dual‑expert approach (Senior Connect Specialist + Connect Financial Analyst).
Overview
**Is your Amazon Connect deployment delivering the value it should? **
Uncertainty about cost, performance, AI readiness, or integration effectiveness is common. Our structured, outcome‑driven assessment combines deep technical review with financial analysis to deliver clarity, and a roadmap for improvement.
This isn’t a superficial audit. Two dedicated experts, a Senior Amazon Connect Specialist and a Connect Financial Analyst, conduct a comprehensive review across architecture, integrations, AI usage, compliance, and cost. Receive a prioritized action plan aligned with your technical and business goals, built collaboratively with your team, and ready to be executed.
Details (methodology & deliverables):
- Phase 1 – Dual‑Expert Discovery: Deep review of contact flows, Lambda integrations, expense drivers, Contact Lens usage, security posture, and system performance.
- Phase 2 – Collaborative Synthesis: Analysis tied to business outcomes, with categorized recommendations by priority, effort, and impact.
- Phase 3 – Final Deliverable Package:
- Executive summary & key metrics
- Architecture analysis and best‑practice comparisons
- Contact flow and performance optimization plan
- AI/ML roadmap with Contact Lens adoption
- FinOps & cost‑optimization analysis
Highlights
- Enhance CX performance: optimize IVR/contact flows to improve handle time, wait times, and FCR
- Enable AI confidently: develop a phased adoption roadmap for Contact Lens and AWS AI features
- Minimize Connect Costs: uncover spending inefficiencies with a FinOps‑driven TCO analysis
Details
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Delivery method
Deployed on AWS
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Pricing
Custom pricing options
Pricing is based on your specific requirements and eligibility. To get a custom quote for your needs, request a private offer.
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Resources
Vendor resources
Support
Vendor support
During the engagement, you’ll have direct access to your Senior Connect Specialist and Financial Analyst. We’ll walk you through findings post-report. Optional next steps include implementation services or onboarding to our Aegis CX co-managed offering for ongoing optimization.
support@intelligentvisibility.com
(866) 840-5456