StoreOnCloud Commerce - Hosting, Maintenance & Support Services

StoreOnCloud Commerce Hosting, Maintenance & Support Services gives B2C and B2B merchants extensive integrations, intelligent workflows, the agility to handle spikes in traffic, and the foundation to seamlessly grow — all the way to enterprise scale.

• Adobe Commerce Application
• Core Application Support
• Single-tenant, dedicated infrastructure
• Deployment Tools
• Dedicated staging environment
• Increased customization available
• 50 GB of testing
• Disaster recovery and data retention
• Varnish-based CDN
• Image Optimization
• DDoS protection and WAF
• Performance Monitoring Tools
• Infrastructure support
• Technical Account Manager
• High Availability Architecture
• Automated data backup
• Expansive monitoring and alerting
• Scale globally on AWS and Azure
• Secure & dedicated cloud infrastructure
• Incident service level target
• Surge capacity monitoring & response
• Infrastructure security
• Infrastructure level 99.9% SLA
• Application level 99.9% SLA
• 30-minute SLT for P1
• Designated cloud infrastructure resource (Customer Success Engineer)
• Planned event management support
• Custom site monitoring & personalized run book
• Upgrade & patching development assistance
• Go-live process coaching
• Dedicated escalation management
• Application monitoring assistance