Sold by: Virtusa Corporation
Virtusa’s advanced AWS Gen AI based Contact Center Automation (CCA) solution is designed to harness various datasets while processing customer inquiries. Whether text or dialogue, it precisely determines the underlying intent and sentiment, delivering tailored, professional responses for each customer query.
Overview
Powered by AWS Gen AI technology, Helio CCA provides the following benefits for contact center solutions:
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Enhanced interactions and support to enable intelligent, personalized responses in multiple languages, improving customer experience and global reach.
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Operational efficiency and cost reduction to boost productivity, mitigates human error, and operate on a 24/7 basis, leading to significant cost savings.
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Integration, learning and security by learning from data to improve service and maintain high data security and privacy standards.
Highlights
- Increased Support of Customer Inquiries Virtusa’s Gen-AI solution is meticulously engineered to process a higher volume of customer inquiries, whether they are text-based or dialogues, at a global level by supporting multiple languages and more intricate inquiries.
- Improve Customer Experience With AWS Claude 3.5 Sonnet model, the platform accurately discerns customer intent and sentiment to provide a client response that has a higher level of customer satisfaction and resolution speed all in a professional, helpful manner.
- Reduce Costs By leveraging Gen AI to automate and streamline operations, cost savings are achieved by reducing the amount of support and management needed.
Details
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Delivery method
Deployed on AWS
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Pricing
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Support
Vendor support
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