Sold by: Intelligent VisibilityÂ
At Intelligent Visibility, we offer a comprehensive service to migrate your Cisco UCCX contact center to Amazon Connect. Our process begins with a detailed consultation to establish a proof of concept, where we assess your current environment, identify potential challenges, and plan the migration with minimal disruption to your operations. We then execute a seamless migration to AWS Connect, enabling you to leverage advanced omnichannel capabilities, AI-driven interactions, and integration with third-party applications like CRM, EMR, and ERP systems, all while ensuring a smooth transition that aligns with your business goals.
Overview
At Intelligent Visibility, we leverage over 15 years of deep expertise in Cisco UCCX to offer a robust and comprehensive service for migrating your contact center to AWS Connect. Our approach is designed to minimize disruption while enabling your organization to take full advantage of AWS Connect’s advanced features, ensuring a seamless transition that enhances customer experience and operational efficiency.
Why Partner with Intelligent Visibility for UCCX to Connect Migration Proven Expertise in Cisco UCCX
• Our team has a deep understanding of Cisco UCCX’s architecture, functionality, and common challenges. • We’ve successfully managed numerous UCCX environments across various industries, giving us the insight needed to anticipate and resolve potential issues during migration.
Comprehensive Migration Process
• Consultation & Proof of Concept: We start by assessing your current UCCX setup, identifying potential migration challenges, and developing a tailored proof of concept to demonstrate the benefits of AWS Connect. • Detailed Migration Planning: Our team creates a comprehensive migration plan that addresses your specific needs, including timelines, resource allocation, and risk management, ensuring a smooth transition with no disruption to your daily operations. • Seamless Migration Execution: We handle the entire migration process, from data transfer to system configuration, ensuring that your contact center is up and running on AWS Connect with minimal downtime.
Custom Development & Integration Expertise
• Custom Development: Our in-house development team specializes in building custom solutions that enhance AWS Connect’s capabilities, ensuring that your new contact center aligns perfectly with your business processes. • Third-Party Integrations: We are experts in integrating AWS Connect with essential third-party applications, such as CRM, EMR, and ERP systems, enabling seamless workflows and enhancing your overall customer service operations.
Ongoing Support & Optimization
• Post-Migration Support: We provide ongoing support to ensure that your new AWS Connect environment runs smoothly, with continuous monitoring and optimization to meet evolving business needs. • Managed Services: We offer managed services for Connect that are tailored to your specific needs and include continuous improvement, optimization, and guidance from CX experts
Choosing Intelligent Visibility means partnering with a team that understands the intricacies of both Cisco UCCX and AWS Connect, ensuring a migration process that is smooth, efficient, and aligned with your business goals. Let us help you transform your contact center into a modern, cloud-based solution that drives customer satisfaction and business success.
Highlights
- Rapid Time-to-Value: We can complete migration and have you running in Connect in as little as four weeks.
- Proven UCCX Expertise: Leverage over 15 years of deep expertise in Cisco UCCX to ensure a seamless, risk-mitigated migration to AWS Connect, tailored to your specific business needs.
- Custom Development & Integration: Benefit from our in-house development team’s ability to create custom solutions and integrate AWS Connect with essential third-party applications like CRM, EMR, and ERP systems, enhancing your customer service operations.
Details
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Delivery method
Deployed on AWS
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Support
Vendor support
24/7 Support: At Intelligent Visibility, we provide round-the-clock support to ensure your AWS Connect environment operates smoothly and efficiently. Our dedicated support team is always available to address any issues, perform regular maintenance, and implement updates, so your contact center remains fully optimized.
Managed Services: Our managed services offer end-to-end management of your AWS Connect deployment. From continuous monitoring and performance tuning to ongoing system enhancements and user training, we take care of all aspects of your contact center operations, allowing you to focus on your core business activities.
Custom Solutions: In addition to standard support, we also offer custom development services tailored to your specific business needs, ensuring your AWS Connect environment integrates seamlessly with existing systems and scales as your business grows.
Contact Information
For support inquiries, managed services, or to learn more about how Intelligent Visibility can help optimize your contact center, please reach out to us:
support@intelligentvisibility.com (866) 840-5456 <www.intelligentvisibility.com >
We’re here to help you maximize the value of your AWS Connect investment!