Amazon Connect Contact Centre

Our proven delivery framework—Discovery, Deliver, and Support—ensures a tailored approach that aligns with your unique needs. During the Discovery phase, we focus on matching your specific requirements to Amazon Connect’s features, ensuring the solution fits your goals perfectly. We deliver in sprints to ensure the best speed to value, while our Support services provide ongoing continual improvement and the introduction of new features as they are released.

With industry-leading technology partnerships, we provide flexible and sustainable solutions, supporting features like multi-language translation, caller sentiment analysis, and scalable designs to meet evolving demands.

Alscient expertly configures Generative AI to enhance your contact centre, enabling features like automatic call summarization, agentless chat, and proactive serving of knowledge articles. These customized solutions improve responsiveness, reduce agent workload, and empower customers to resolve issues faster, resulting in higher customer satisfaction and loyalty. By streamlining workflows and anticipating customer needs, Alscient’s configurations create more meaningful, efficient interactions that set your business apart.

Choose Alscient for unparalleled technical expertise, ongoing 24/7 support, and a commitment to driving long-term value through innovative solutions.

Unlock the power of Generative AI and transform your contact centre today.