Sold by: ZOHO Corporation
Deployed on AWS
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ServiceDesk Plus is a game changer in turning IT teams from daily fire-fighting to delivering awesome customer service. It provides great visibility and central control in dealing with IT issues to ensure that businesses suffer no downtime.
Overview
ManageEngine ServiceDesk Plus is ITIL-ready help desk software with integrated asset and project management capabilities. With advanced ITSM functionality and easy-to-use capabilities, ServiceDesk Plus helps IT support teams deliver world-class service to end users with reduced costs and complexity. It comes in three editions and is available in 37 different languages. More than 100,000 organizations across 185 countries trust ServiceDesk Plus to optimize IT service desk performance and achieve high end-user satisfaction.
Highlights
- Tailor fit your service desk attributes and processes to meet your business objectives.
- Relieve your service desk team from repetitive service desk chores by setting up efficient automations.
- Extend proven ITSM best practices to HR, finance, and other service delivery areas.
Details
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Delivery method
Delivery option
64-bit (x86) Amazon Machine Image (AMI)
Latest version
Operating system
Win 2025
Deployed on AWS
New
Introducing multi-product solutions
You can now purchase comprehensive solutions tailored to use cases and industries.
Features and programs
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Free trial
Try this product free for 30 days according to the free trial terms set by the vendor. Usage-based pricing is in effect for usage beyond the free trial terms. Your free trial gets automatically converted to a paid subscription when the trial ends, but may be canceled any time before that.
Pricing is based on actual usage, with charges varying according to how much you consume. Subscriptions have no end date and may be canceled any time.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Cost/hour |
|---|---|
m4.xlarge Recommended | $1.034 |
t2.xlarge | $1.034 |
t2.2xlarge | $1.034 |
m4.16xlarge | $1.034 |
m4.10xlarge | $1.034 |
m4.4xlarge | $1.034 |
m4.2xlarge | $1.034 |
Dimensions summary
You pay by the hour for the EC2 instance size you run this software on. All seven options bill on the same usage model, so you are charged only for the hours the instance stays active. The dimensions represent different compute sizes: t2.xlarge and t2.2xlarge are burstable general-purpose instances, while the m4 family (xlarge, 2xlarge, 4xlarge, 10xlarge, and 16xlarge) offers fixed general-purpose capacity that scales up with each size. Choose a size to match your workload; the hourly rate rises with more CPU and memory. The listing supports 10 technicians and 500 nodes.
Top-of-mind questions for buyers
You pay the hourly software rate only while the instance is running. Fully stopped instances stop accruing the hourly software charge. Note that stopped instances may still incur AWS storage fees for their attached volumes, but the software licence meters running time only.
Each dimension maps to one EC2 instance type. The t2 sizes are burstable general-purpose instances. The m4 sizes offer fixed general-purpose CPU and memory that scale up with each larger size. You pay for the compute resources of whichever size you launch, per hour.
This listing covers the Enterprise Edition licensed for 10 technicians and 500 nodes. Technicians are staff who work tickets in the service desk. Nodes are the IT assets you track and manage. These limits stay the same across all seven instance-size options.
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Helpful?
Vendor refund policy
Please email us at : support@servicedeskplus.com
Legal
Vendor terms and conditions
Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA) .
Content disclaimer
Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.
Delivery details
64-bit (x86) Amazon Machine Image (AMI)
Amazon Machine Image (AMI)
An AMI is a virtual image that provides the information required to launch an instance. Amazon EC2 (Elastic Compute Cloud) instances are virtual servers on which you can run your applications and workloads, offering varying combinations of CPU, memory, storage, and networking resources. You can launch as many instances from as many different AMIs as you need.
Version release notes
Additional details
Usage instructions
- You can double-click the "Launch ServiceDesk Plus shortcut in the desktop, this will open the Web Console.
- You can also go to Windows>>Services and right-click on the ServiceDesk Plus Service and click on Start the Service. For more help on getting started, please check this page: https://help.servicedeskplus.com/home
- The web console will be automatically launched once you login into the EC2 instance. (Since it the services start automatically)
- Or you can access the URL at https://localhost:8080 (for https connection) in your EC2 instance browser to launch ServiceDesk Plus's Web Console.
- (The login credentials for the setup: Username = administrator, Password = administrator) or click on "Login As Administrator" and login.
- Once you enter the username and password, You would be asked to change the password as per the password policy.
- On logging in it will redirect you to the Home page of the Product.
Resources
Support
Vendor support
We provide 24X5 support
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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