The AI-Powered Employee Assistance Chatbot, built on Amazon Q and AWS’s secure, serverless infrastructure, empowers organisations to deliver real-time, intelligent support to employees.
Overview
This solution enables employees to ask natural-language questions and instantly receive accurate, role-aware responses on topics ranging from HR policies and IT troubleshooting to PTO balances and expense procedures. It also automates routine workflows, such as opening service tickets, resetting passwords, or updating internal systems—dramatically reducing reliance on help desks and support staff.
With Amazon Q's generative AI capabilities, the chatbot understands context, enforces access controls, and integrates with enterprise systems like ServiceNow, Jira, Workday, and Microsoft 365. Built on AWS’s fully managed, serverless architecture, it offers scalability, cost-efficiency, and enterprise-grade security.
Highlights
- Instantly resolves 60 – 80 % of HR & IT tickets (< 10 s) The Amazon Q–powered chatbot answers employee questions in Slack, Teams, and web widgets, deflecting Tier-1 requests and cutting support costs by up to 50 %
- Role-aware, secure workflow automation Delivers policy-compliant answers based on user permissions and triggers one-click actions—ServiceNow/Jira ticketing, Workday updates, password resets, PTO checks—without compliance risk.
- Fully serverless AWS architecture, production-ready in 12 weeks Built on Amazon Q, Lambda, and Kendra, the solution auto-scales 24 × 7, meets SOC 2/HIPAA/ISO controls, and launches to production with zero additional infrastructure.
Details
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Delivery method
Deployed on AWS
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Pricing
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