PatientAngle is a tool to effectively manage your patients' experience privately.
Overview
PatientAngle is a patient feedback system where patients can provide feedback on any touchpoints in your healthcare organization in less than 30 seconds using their mobile devices. The feedback is then automatically distributed to the responsible staff and managers for their actions. Managers use detailed online real-time reports for the areas under their purview to quickly identify where their attention is most needed. Staff correct patients' pain points in real-time to improve subsequent patients' experience.
Highlights
- Easy for Patients - Patients can provide feedback in less than 30 seconds on any touchpoint that they experienced
- Easy for Staff - Staff get real-time alerts so they can patient's concerns
- Easy for Management - Management can focus their attention where it is most needed to improve patients' experience with your organization
Details
Categories
Delivery method
Deployed on AWS
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Features and programs
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on the duration and terms of your contract with the vendor, and additional usage. You pay upfront or in installments according to your contract terms with the vendor. This entitles you to a specified quantity of use for the contract duration. Usage-based pricing is in effect for overages or additional usage not covered in the contract. These charges are applied on top of the contract price. If you choose not to renew or replace your contract before the contract end date, access to your entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/month |
|---|---|---|
1-Star | 1-5 Touchpoints; unlimited users, alerts, and languages | $107.00 |
2-Star | 6-10 Touchpoints; unlimited users, alerts, and languages | $192.00 |
3-Star | 11-50 Touchpoints; unlimited users, alerts, and languages | $531.00 |
4-Star | 51-250 Touchpoint; unlimited users, alerts, and languages | $1,196.00 |
5-Star | 251-2500 Touchpoints; unlimited users, alerts, and languages | $9,469.00 |
All-Star | >2500 Touchpoints; unlimited users, alerts, and languages | $32,538.00 |
Dimension | Cost/unit |
|---|---|
One-time setup fee for 1-Star instance | $208.00 |
One-time setup fee for 2-Star instance | $374.00 |
One-time setup fee for 3-Star instance | $1,037.00 |
One-time setup fee for 4-Star instance | $2,333.00 |
One-time setup fee for 5-Star instance | $18,476.00 |
One-time setup fee for All-Star instance | $63,489.00 |
Dimensions summary
PatientAngle pricing scales by the number of touchpoints you track. Touchpoints are the moments where patients share feedback. You pick one tier based on your touchpoint count: 1-Star (1-5), 2-Star (6-10), 3-Star (11-50), 4-Star (51-250), 5-Star (251-2500), or All-Star (over 2500). Every tier includes unlimited users, alerts, and languages, so those do not change your price. Each tier carries a recurring contract fee plus a matching one-time setup fee. As your touchpoint volume grows, you move to a higher tier and pay both the recurring and setup fees for that tier.
Top-of-mind questions for buyers
A touchpoint is any point in a patient's journey where they can share feedback. Examples include a specific location, department, staff member, service, or function you want to track. You count each distinct feedback point, then pick the tier that fits your total. Patients respond in about 30 seconds on their mobile devices.
You move to the tier that matches your new total touchpoint count. Each tier covers a fixed touchpoint range, so passing the upper bound moves you into the next range. When you move up, you pay that tier's recurring contract fee plus its matching one-time setup fee.
No. Every tier includes unlimited users, alerts, and languages. Adding more of these does not change your price. Only your touchpoint count determines which tier you fall into. You can offer feedback pages in many languages so patients choose the one they prefer.
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Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
Vendor resources
Support
Vendor support
Email and phone support support@CustomerAngle.com , or (202) 827-6605
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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