Sold by: Deloitte Consulting GmbHÂ
Ready to bring your customer-facing business processes to the next level with the help of Agentic AI?
Overview
In today’s fast-paced market, customers demand high product quality standards and immediate support when product defects arise. Many companies struggle to provide a quick and customer-centric resolution process, which leads to frustrated customers due to long lead times, recurrence of issues and a rising backlog. AI provides the right capabilities to overcome these challenges. By analyzing and classifying massive data sets in real time, detecting emerging patterns, and offering tailored recommendations, AI not only shortens response times and reduces operational costs but also ensures durable customer solutions and product quality improvements. When integrated throughout end-to-end workflows, AI empowers companies to deliver a seamless customer experience that excels in both speed and quality.
Key benefits of our approach to augment customer-facing business processes with AI are:
- Productivity increase of customer service
- Lead time reduction of customer problem resolution
- Increased customer satisfaction
- Reduction of reoccurring issues
- Prediction of potential quality issues
Highlights
- Business process augmentation with Agentic AI: By integrating AI into existing workflows, businesses can streamline operations, reduce manual effort, and accelerate overall process efficiency
- Customer problem resolution AI demonstrator: Our demonstrator showcases how AI augments an entire business process by connecting multiple use cases: 360° customer, product & issue view, short-term diagnosis & actions, Agent-based root cause analysis, Predictive quality
- Deloitte end-to-end capabilities: We offer comprehensive support for deploying AI at every stage—from strategy and design to rollout and continuous improvement
Details
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Delivery method
Deployed on AWS
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Pricing
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Please get in contact with us: Patrik Sojda (psojda@deloitte.de ), Jan Lüttich (jluettich@deloitte.de ), Jonas Siegberg (jsiegberg@deloitte.de ) or Jana Holstein (jholstein@deloitte.de )