Sold by: P3Fusion IncÂ
Amazon Connect and Microsoft Dynamics 365 Integration provide organizations with a comprehensive customer service platform for personalized, efficient, and effective customer service across multiple channels.
Overview
Agents logged into Microsoft Dynamics 365 Sales or Customer Service platforms can seamlessly handle calls within Dynamics 365, triggering a popup with Account or Contact records based on the caller's details. The integration of Amazon Connect with Microsoft Dynamics 365 facilitates a unified customer data repository for businesses. This integration ensures the harmonious synchronization of customer data between the contact center solution and the CRM platform, providing a comprehensive solution for users on the AWS Marketplace.
Highlights
- Option to accept Amazon Connect calls in Dynamics 365
- Click to call feature enabled in Dynamics 365
- Activity logs in Dynamics 365.
Details
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Pricing
Custom pricing options
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Legal
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Support
Vendor support
Please send your inquiries to sales@p3fusion.com . You can learn more about us by visiting https://p3fusion.com/ and you can find us on linked In